Customer Support: Top FAQs
How do I get my free upgrade to Version 8.5? New!
Stamps.com Version 8.5 is our newest software release. Current customers can upgrade to this version simply by clicking here.
What if I forget my login information?
Password: If you've forgotten your password, you can reset it. In the Stamps.com login screen, click the I Forgot button. Stamps.com will ask for your User Name and Secret Code answer and will send a password reset code to you via email. Follow the instructions that will accompany your password reset code and you'll be printing postage in no time!
User Name: Your User Name is determined when you initially set up your Stamps.com account. If you've forgotten the name you selected, simply exit and restart the Stamps.com software. Your User Name will be displayed in the Login dialog box. If your User Name does not display and you are prompted to enter your User Name, please contact Customer Support for assistance.
Secret Code: You were asked to select a Secret Code question when you installed your Stamps.com software. The Secret Code is used as an added security measure to verify your identity when you are unable to supply your password. If you forget your Secret Code answer, please contact Customer Support for assistance.
How do I change my personal information?
Addresses:
- Launch the Stamps.com software.
- Click on 'Account' in the top navigation bar.
- Click on 'Change Address...'.
- Complete the fields for the address you would like to change.
Physical Address:This is the address under which your postage license is registered. Updating this will cause your updated zip code to print out on your postage (please allow 2-24 hours for this change to take effect).
Mailing Address:This is the address to which the purchases you make from the Stamps.com Store will be sent.
Name, Phone Number and Email Address:
- Launch the Stamps.com software.
- Click on 'Account' in the top navigation bar.
- Click on 'Personal Information...'.
- Complete the fields for the information you would like to update.
How does my billing cycle work?
Stamps.com bills your monthly service fee at the end of your billing cycle. Your billing cycle begins as soon as you register for your Stamps.com account and ends one month after you sign up. For example, if you sign up on March 8, the first billing cycle ends April 7, and the second billing cycle begins on April 8. If you sign up on the 29th, 30th or 31st, the beginning of your second and future billing cycles will be on the 1st, 2nd, and 3rd respectively. When your billing cycle ends, Stamps.com will calculate your monthly service fee based on your service plan, and charge your credit card accordingly. Please refer to the Stamps.com Service Agreement for complete details.
How do I send international mail?
You can send any letter or package to anywhere in the world using NetStamps. Please see our Tips and Tools section about international mail for details.
How do I apply for a postage refund?
Stamps.com recognizes that there are occasions in which your postage may not print as intended or you decide not to use postage that you printed. Stamps.com will assist you in obtaining a refund for misprinted or unused postage by submitting a request to the U.S. Postal Service® on your behalf. Please see our postage refund section for details.
Important: Beginning August 21, 2004, all shipping labels refunds must be submitted on-line within 48 hours of the time the labels were printed. (We will no longer accept any Shipping Label refund claims submitted via regular mail).
To submit a Shipping Label refund claim on-line, simply use the Account Activity tab found in the Stamps.com software.
How do I update my payment information?
To update or change your payment method, just follow these steps:
- Launch the Stamps.com software.
- Click on ACCOUNT in the top navigation bar.
- Click on PAYMENT INFORMATION.
- Complete the fields in the CHANGE PAYMENT METHOD dialog box.
Credit Card Payment: Enter the name of the person authorized to use the credit card, account number, expiration date, and credit card billing address.
ACH Direct Debit: If you are interested in setting up Stamps.com to deduct automatically from your checking or savings account, you may apply by contacting Customer Support.
- Click on the OK button when you are finished.
How do I transfer my Stamps.com account to a new computer?
You will be able to install the software onto your new computer and access your existing account. Click here for a detailed explanation.
What if I can't connect to Stamps.com?
In order to print postage from the Stamps.com software, we require that you have a connection to the internet. Click here if you have verified that you have access to the internet and are still having difficulty connecting.
How do I print postage from Microsoft Office?
Stamps.com allows you to print postage directly from a variety of Microsoft products. Click here for a detailed list.
What if I don’t get to the Post Office on time to mail my package?
If you are using NetStamps, this
will not be a problem, because they do not carry a date. You may always
make a Date Correction if you are using the Mailing option.
Simply click the Options button at the bottom of the Mailing Page
tab, and then check the Date Correction box. Set the date on which you
intend to mail days and click OK. You may set the date up to 31 days in
advance. You will then see the graphic preview change to show you that a
new label will be printed with new information that tells the USPS that
the date has been changed. Apply this new label next to the existing
postage label on your mailpiece. Or, in the case of envelopes, you will
see that the graphic preview indicates to you that the envelope should
be flipped over onto the back, and must be run through the printer
again, upside down, to print the date correction on the back. Please be
sure to only run empty envelopes through your printer so as to prevent
printer jams. If your item already has its contents within it, you may
print a label out with the date correction information.
Prior to printing your Shipping Labels, you may follow certain steps.
For example, you may set the date to which you intend to mail by
clicking on “Mailing Date,” which can be found next to the gray “Special
Services” button.
For Shipping Labels mailed by First-Class Mail, Priority Mail, Media
Mail, and Bound Printed Matter, you may set the date up to 7 days in
advance. Please note that when a date in the Mailing Date window becomes
yellow, this indicates that the day in question is not a Postal
Collection day, such as a Sunday or a holiday.
For Shipping Labels mailed by Express Mail, you may set the date up to 2
days in advance. Please note that you will also be able to specify
‘Delivery Options’ for Express Mail, such as “Do Not Deliver on
Weekends” or “Waive Delivery Signature.” By checking one or more of the
Delivery Options boxes, your Shipping Label will display these added
shipping requests for the Post Office just above the Delivery Address.
If you would not like to perform a Date Correction but are interested in
receiving a refund for your unused postage, click here.
How does Stamps.com compare to a postage meter?
MORE POWERFUL REASONS THAT STAMPS.COM IS BETTER THAN A POSTAGE METER
Use your own reference codes to track spending
The Stamps.com Reference Code feature allows you to track your postage costs for accounting purposes, or to bill your customers for postage. Look for the reference field at the bottom of the Print Postage page, set up your Reference Codes using the Reference Code button, then select the corresponding code each time you print. It’s that simple.
Stamps.com will e-mail you a Reference Code Usage Summary Report at the end of each billing cycle. In the Account Activity log, you can sort by Reference Code by clicking on the "Reference" header in the report window and you can export this file as a text or CSV file (by clicking on the "export" button) and then store or manipulate the data.
Import addresses from MS Outlook and many other popular address books
Stamps.com can directly interface with Address Books from the following software applications:
Microsoft Outlook 97/98/2000/2002/2003
Microsoft Outlook Express
Lotus Organizer 5.0, 6.0
Lotus Notes R5
ACT! 2000, 3.05, 4.0 and 6.0
Day-Timer Organizer 98
Schedule Plus 7.x
Corel Address Book 8
Palm Desktop 3.0
Quickbooks Pro 2004 New!
MyProspects.com
Windows Address Book
Any address book which can be exported to a "Comma Separated Values" (.csv) file
Print postage from MS Word and Outlook
Stamps.com makes it easy to print postage from within popular software applications, making it easier than ever to integrate postage into your everyday workflow. Use Stamps.com's convenient service to prepare mailing envelopes and shipping labels complete with real postage -- all without leaving the familiar Microsoft Office environment. You can also use Stamps.com with your mail merges, to prepare group mailings, and to add postage to your flyers and marketing materials. Stamps.com also works with the following applications:
Microsoft Word 97/2000/2002/2003
Microsoft Office 2000/XP
Lotus Word Pro 97/2000
Corel WordPerfect 8.0/2000
Microsoft Works 2001
Reduce costly returned mail with our address verification system
To help expedite the sorting and routing of your mail, each address printed using Stamps.com will go through "address cleansing." Address cleansing is the process of standardizing an address according to the preferred USPS addressing standards. For example, if you write "Suite 100" in an address, the Stamps.com address cleansing process will abbreviate "Suite" to "STE", the preferred USPS format. During address cleansing, Stamps.com will also add the proper ZIP + 4 code to your address. Accurate, complete addresses help to ensure the timely delivery of your mail.
Advanced label customization
Add a note to your shipping label for your customer’s reference. This could include things such as order, invoice or receipt number. With Stamps.com you can also print out a receipt for your own records, but if you don’t you can always refer to your Account Activity log where every transaction is recorded.
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